Crystal, the UK’s biggest ski operator, has written off this winter and cancelled all holidays for the rest of the season.
Skiworld has also begun removing 2021 holidays from its website, although it says it’s keeping a few properties open just in case there’s a relaxation in travel restrictions. It says it’s talking to customers to give them the option to wait and see what happens or move their holidays to next year. Those due to travel in April are likely to be contacted this week, it says.
Inghams, Ski Total and Flexiski cancelled all trips up to 2 April last month, but their Chief Executive said at the time that he was still hoping there would be some late spring skiing.
Today, Crystal MD Chris Logan said he was ‘so disappointed’ not to be able to get customers to the mountains this winter. He added: “We’d like to thank them for their continued patience, understanding and support.”
Will you get a refund or your cancelled Crystal holiday?
Everyone whose package holiday is cancelled is entitled to a full refund within 14 days.
Crystal said customers will be contacted to discuss their options which include:
- Re-booking for next season with an (unspecified) incentive
- Cancelling with a refund
Skiworld customers are being given the option to wait and see or move their bookings now to next year. But if you hang on and Skiworld cancels, you’ll be entitled to a refund unless you choose to rebook.
Should you cancel or rebook?
Crystal says it’s seeing high demand for its next winter season, which will run from 6 December 2021 to 10 April 2022.
If you see a holiday you like it makes sense to re-book, especially if Crystal is offering an attractive incentive. You might get a bargain and you’ll be helping Crystal.
Skiworld says that given the high number of bookings already taken for next winter (many of which were moved from this year) ‘securing a ski holiday now, with a bonded operator, is the clever thing to do’.
However, you shouldn’t be bounced into rebooking, especially if the new holiday is more expensive or more than you want to pay. You’re entitled to a cash refund if you want one.