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EasyJet cyber attack: hackers steal passengers’ credit card details, travel plans and email addresses

EasyJet is warning customers of a serious data breach which allowed hackers to access the travel details and email addresses of 9 million customers. Hackers also managed to steal the credit card details of 2,208 passengers.

The airline said the attack came from a ‘highly sophisticated source’.

It said it has already informed and offered support to those customers whose credit card details were stolen and it’s in the process of contacting all other customers whose travel plans and email addresses were hacked.

If you were among them, you will be contacted by no later than May 26, it said.

EasyJet said there is no evidence that any personal information of any nature has been misused, however, customers are being advised to take protective steps to minimise any risk of potential phishing.  

“We are advising customers to continue to be alert as they would normally be, especially should they receive any unsolicited communications. We also advise customers to be cautious of any communications purporting to come from easyJet or easyJet Holidays.

“We’re sorry that this has happened, and we would like to reassure customers that we take the safety and security of their information very seriously.”

EasyJet Chief Executive Officer Johan Lundgren said: “We take the cyber security of our systems very seriously and have robust security measures in place to protect our customers’ personal information. However, this is an evolving threat as cyber attackers get ever more sophisticated.

“Since we became aware of the incident, it has become clear that owing to COVID-19 there is heightened concern about personal data being used for online scams.  As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications.

“Every business must continue to stay agile to stay ahead of the threat. We will continue to invest in protecting our customers, our systems, and our data.

“We would like to apologise to those customers who have been affected by this incident.”

Linsey McNeill

A journalist and travel writer of 35 years' standing, a once-a-week yogi, terrible skier and out-of-order mum to 2 teens. Previously Editor of, bylines also include The Telegraph, The Times, The Observer, the London Evening Standard, Which? and The South China Morning Post.

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