TUI 2021 holidays
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Holidays likely to be banned until mid-February, can you get a refund?

  The UK Government has introduced tough new lockdown restrictions which, unlike the first lockdown last March, include a ban on overseas holidays. From midnight tonight, it will be illegal to travel outside the area where you live other than for a handful of permitted reasons, which doesn’t include going on holiday. Government guidance on …

The 50 best and worst travel companies for refunds (according to MoneySavingExpert)

  When you book your next holiday, doubtless you’ll want to use a travel company that has treated its customers well during the pandemic and swerve those that have refused refunds for cancelled trips or simply ignored their customers altogether. To help you decide who are the good guys, MoneySavingExpert.com (one of our favourite websites, …

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ABTA tells Government it should refund holidays to save companies from collapse

Chief tells ministers, if you want customers to be refunded immediately, you pay The travel association ABTA has pleaded with the Government to relax rules on package holiday refunds, warning that if it doesn’t, tour operators will go bust. ABTA chief Mark Tanzer told the Commons Transport Select Committee today that if the Government won’t …

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STA Travel’s multi-million fine for flight pass con

Youth travel specialist STA Travel has been ordered to pay A$14 million in penalties over the sale of its popular MultiFLEX air pass. STA claimed that the pass allowed customers to make unlimited changes to flights without incurring any extra fees or charges, but the Australian Competition and Consumer Commission found this was not the …

Why your travel company won’t refund your holiday

  No matter what you’ve been told by your travel agent or tour operator, if your holiday has been cancelled due to the coronavirus pandemic, you’re legally entitled to a cash refund within 14 days. No ifs, no buts.   The law has not been changed, as some travel companies are claiming, you do not …

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Will we be able to go on holiday this year? Probably not

When the chief medical officer Chris Witty said yesterday that it was “wholly unrealistic” to expect our lives to return to normal in 2020, he pretty much buried any hopes we might be clinging to of getting away on holiday any time this year, let alone this summer.   His comments came just days after …

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Which? warns UK’s biggest travel companies are openly breaking the law

The UK’s 20 biggest travel operators and airlines are openly breaking the law by delaying refunds for cancelled trips or removing customers’ refund rights altogether, according to Which?   The consumer champion has found that not one of the biggest operators and none of the biggest airlines is fully refunding clients within the legally stated …

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Travel companies ask Govt. to end customers’ automatic right to refunds

Travel companies that sell holidays to Latin America and the Caribbean are petitioning the Government to remove customers’ automatic right to a refund for holidays cancelled due to the coronavirus pandemic. The Latin American Travel Association (LATA) is asking for a suspension of aspects of the Package Travel Regulations (PTR), a move it says is …

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Warning: the risk of accepting credit or vouchers for your cancelled holiday

    Hundreds of thousands of holidaymakers are scrambling to claim refunds from their travel agents or tour operator after being forced to cancel trips due to travel restrictions imposed around the world to prevent the spread of the coronavirus.   However, due to the avalanche of cancellations, many travel companies don’t have enough money …