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Virgin Atlantic provides passengers with free Covid-19 insurance as it fights for its own survival


Virgin Atlantic is providing free Covid-19 insurance cover for all new and existing bookings for travel up to 31 March next year.

Claiming this is the most comprehensive cover provided by any airline, it includes expenses up to £500,000 if the customer or anyone on their booking gets coronavirus during their trip, as well as up to £3,000 expenses if they’re denied boarding or required to quarantine during their trip due to actual or suspected Covid-19

The cover includes emergency medical costs, treatment, associated expenses such as transport and accommodation and repatriation home, if required. There is no excess to pay.

Fulfilled by Allianz Assistance, the policy is automatically applied to Virgin Atlantic bookings (and Virgin Atlantic Holidays bookings, where the flights are operated by Virgin Atlantic).

Virgin says the insurance is ‘designed to be used in parallel to customers’ existing travel insurance’. You will still need to take out your own travel insurance to cover for other medical claims and events such as theft or loss of belongings and holiday cancellation or curtailment.

Virgin is planning to relaunch a number of services this autumn, including to Montego Bay in Jamaica, Antigua, Lagos and Tel Aviv.

“We believe this complimentary cover will provide some added reassurance for our customers as they start to plan trips further afield,” said chief commercial officer Juha Jarvinen. “It applies in parallel to existing travel insurance policies which may now exclude Covid-19, and provides comprehensive cover for coronavirus, recognising the needs of our customers as we restart services.”

Virgin Atlantic has also introduced a flexible booking policy allowing customers to make two date changes to their flights, with rebooking available up until 30 September 2022. Changes can be made without incurring any admin fees, though potential fare differences may be incurred for flights after 30 November 2020.

Meanwhile, the airline’s creditors will meet at the High Court in London tomorrow to decide whether to approve a £1.2 billion refinancing package to save the cash-strapped airline.

If the creditors refuse to back the refinancing, which will see them waive 20% of the airline’s debt and receive the rest in installments, Virgin Atlantic has warned it could run out of cash before the end of September.





Linsey McNeill

A journalist and travel writer of 35 years' standing, a once-a-week yogi, terrible skier and out-of-order mum to 2 teens. Previously Editor of, bylines also include The Telegraph, The Times, The Observer, the London Evening Standard, Which? and The South China Morning Post.

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