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Virgin passengers must wear masks when flights resume next month

Virgin Atlantic will resume flights from London Heathrow to Florida, Hong Kong, Shanghai, New York and Los Angeles from July 20.

Passengers will be required to wear face masks for the entire flight and they’ll be issued with health packs before they board.

They’ll also have to complete a health questionnaire before checking in for their flights, but at the moment there are no temperature checks at Heathrow.

The first Virgin flights will be to Orlando in Florida and Hong Kong.



Virgin says it will steadily add flights throughout the second half of this year, and further increase capacity next year in line with customer demand.

Chief commercial officer Juha Jarvinen said: ” We are planning to announce more destination restart dates in the next two weeks for the month of August.”

Virgin said social distancing will be adhered to ‘wherever possible’, particularly at check-in and boarding. Where it’s not possible for passengers to keep a safe distance, including on the plane, masks must be worn.

Health packs handed to all passengers will include medical grade face masks, which must be worn onboard the plane, plus surface wipes and hand gel.

Initially, Virgin will be offering a simplified hot food service onboard to minimise crew-to-customer contact.

“We are carrying out health questionnaires before check in and are calling upon airport and health authorities to put temperature checks in place as part of a multi layered, end-to-end health screen.

Linsey McNeill

A journalist and travel writer of 35 years' standing, a once-a-week yogi, terrible skier and out-of-order mum to 2 teens. Previously Editor of, bylines also include The Telegraph, The Times, The Observer, the London Evening Standard, Which? and The South China Morning Post.

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